When we confirm that your return arrived in perfect condition and without any problem, we will refund your money to the same card or payment method that you used to make your purchase. Please note that it may take a couple of business days for the payment to arrive in your bank account.
*The first two returns (they can include several garments each return as long as they correspond to the same order), will be completely free, from the third return made within a period of 3 months from the first, a cost of 7 euros will be applied per return.
*If discount codes were used when the purchase was made, the value of the discount code will not be refunded.
We do not accept changes, but do not worry. If you need another size or model, you would have to return the product (at no cost).
By filling out the returns form you will be able to find the store credit option so that as soon as we correctly receive your return you can re-select the size or model you prefer without having to pay again for your order. Do not forget to follow the instructions that we have previously mentioned in the returns section.
Cancellation of an order is only possible if preparation has not yet started. Please contact our Customer Service team to manage your cancellation request.
If we were unable to cancel your order and you wish to return an item after delivery, please follow our returns process.
What to do if you have received a defective or incorrect product
All our products undergo strict quality controls before being distributed. In the unlikely event of receiving a defective item, write to us providing the following information.
Description of the possible quality defect
Photographs of the mentioned defect
Once the returned item has been examined, we will contact you via email to inform you of its replacement (if applicable) or its refund.
If the packaging of the order is damaged or broken at the time of delivery, contact the transport company as soon as possible.
Estimated shipping time: 72 hours
You can track your package by contacting our logistics operator
International logistics link SL
Telephone: 91 677 76 75
Monday to Friday: 8.30 -19.00